Dematerialisation / KYC form and SMART ODR

Mandatory furnishing KYC details and nomination by holders of physical securities

Securities and Exchange Board of India (“SEBI”) vide its circular No. SEBI/HO/ MIRSD/ MIRSD_RTAMB/P/CIR/2021/655 dated November 3, 2021 prescribed certain mandatory provisions with regard to “Common and Simplified Norms for processing investor's request by Registrar and Transfer Agents (“RTAs”) and norms for furnishing PAN, KYC details and Nomination (“SEBI Circular”), where the shares are held in physical form”.

Click here for SEBI Circular.

Please find below the link of the following documents, which are required to be uploaded on the website of the Company, as per the SEBI Circular:

1. Form No. ISR - 1 - Request for registering PAN, KYC details or changes / updation.

2. Form No. ISR - 2 - Confirmation of signature of securities holder by the Banker

3. Form No. ISR - 3 - Declaration form for opting-out of nomination by holders of physical securities in listed companies

4. Form No. ISR – 4 - Request for issue of Duplicate Certificate and other Service Requests

5. Form No. SH-13 - Nomination Form

6. Form No. SH-14 - Cancellation or variation of nomination

Introduction of Online Dispute Resolution Portal by SEBI

SEBI vide circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 on July 31, 2023 has introduced a common Online Dispute Resolution (“ODR”) mechanism to facilitate online resolution of all kinds of disputes arising in the Indian securities market. The ODR Portal (https://smartodr.in/login) allows investors with additional mechanism to resolve the grievances in the following manner:

Level 1 - Raise with KFin Technologies Limited [Registrar and Transfer Agent (“RTA”)]/ Company:

Initially, all grievances/ disputes/ complaints against the Company are required to be directly lodged with the RTA/ the Company.Shareholders may lodge the same by sending an email to einward.ris@karvy.com or by sending physical correspondence at:

KFin Technologies Limited

Selenium Building, Tower-B, Plot No 31 & 32, Financial District,Nanakramguda, Serilingampally, Hyderabad, Rangareddi, Telangana India - 500 032.

Level 2 – SEBI SCORES:

Grievances/ disputes/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company/ RTA, then a complaint may be raised on SEBI Complaints Redress System (“SCORES”) which can be accessed at https://www.scores.gov.in.

Level 3 – ODR Platform:

In case the shareholder is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal within the applicable timeframe under law.

It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint/ dispute is not pending before any arbitral process, court, tribunal or consumer forum or if the same is non-arbitrable under Indian law. There is no fee for registration of complaints/ disputes on the ODR Portal. However, the process of conciliation / arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor/ listed entity/ its RTA (as the case may be).

Click here for SEBI circular on Online Dispute Resolution.

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